The Mitel 6920 is a robust business phone designed for modern communication needs. It offers a range of features that enhance productivity, efficiency, and user experience in a corporate environment. This article provides a comprehensive overview of the Mitel 6920 phone, detailing its features, setup instructions, troubleshooting tips, and much more. Whether you're a new user or an IT professional managing a fleet of these devices, this guide will help you navigate all aspects of the Mitel 6920.
Overview of Mitel 6920
The Mitel 6920 is part of the Mitel 6900 series of phones, which are well-known for their quality and functionality. The model is designed for everyday office use and includes a variety of features that make it ideal for busy professionals.
Key Features
- HD Voice Quality: The Mitel 6920 supports high-definition voice technology, ensuring clear and crisp audio during calls.
- Large Color Display: The phone features a backlit color display that makes navigation easy, even in low-light conditions.
- Programmable Keys: Users can customize up to 18 programmable keys for quick access to frequently used functions or contacts.
- Built-in Bluetooth: The Mitel 6920 supports Bluetooth connectivity, enabling users to connect wireless headsets and other devices.
- Multi-Line Support: This model can handle multiple lines, making it suitable for users who manage several calls simultaneously.
- Integrated Ethernet Switch: The phone includes an integrated 2-port Ethernet switch, allowing for easy network connectivity.
- Headset Compatibility: Users can connect headsets via a 3.5mm jack or via Bluetooth for hands-free operation.
- Power over Ethernet (PoE): The Mitel 6920 can be powered through an Ethernet cable, reducing cable clutter.
Setting Up the Mitel 6920
Setting up the Mitel 6920 is straightforward. Follow these steps for a successful installation.
Unboxing and Initial Setup
1. Unbox the Phone: Carefully remove the phone from its packaging, ensuring all components are included.
2. Check Components: You should have the following:
- Mitel 6920 phone unit
- Handset
- Handset cord
- Stand (for desk mounting)
- Ethernet cable (if not using PoE)
- Quick start guide
3. Position the Phone: Place the phone on a flat, stable surface or mount it on a wall if necessary.
Connecting to Power and Network
1. Power Connection:
- If you are using PoE, connect an Ethernet cable from the phone to a PoE-enabled switch.
- If not, connect the power adapter to the phone and plug it into an electrical outlet.
2. Network Connection:
- Connect the Ethernet cable from your network port to the phone’s LAN port.
- If using PoE, the network connection is already established through the PoE switch.
Connecting the Handset
- Attach one end of the handset cord to the phone base and the other end to the handset. Ensure it is securely connected.
Initial Configuration
1. Power On the Phone: Once connected to power, the phone will automatically power on.
2. Language Selection: Follow the on-screen prompts to select your preferred language.
3. Network Configuration: The phone will attempt to obtain an IP address from the network. If it fails, consult your IT department for manual configuration.
4. Firmware Update: The phone may check for firmware updates upon initial setup. If an update is available, follow the prompts to install it.
Using the Mitel 6920
Once the phone is set up, you can begin using its features.
Making Calls
- Dialing a Number:
- Lift the handset or press the speakerphone button.
- Dial the desired number using the keypad.
- Press the Call button or hit the dial key.
- Redialing:
- Press the redial button to call the last dialed number.
Receiving Calls
- When you receive a call, the phone will ring and display the caller ID.
- To answer, lift the handset or press the speakerphone button.
Using Voicemail
- To access voicemail, press the voicemail key (usually marked with an envelope icon).
- Follow the prompts to listen to messages and manage your voicemail settings.
Customizing Your Phone
The Mitel 6920 allows users to personalize their experience through various settings.
Changing Ringtones
1. Press the Menu button.
2. Navigate to Settings and select Ringtones.
3. Choose from the available options and select your preferred ringtone.
Configuring Speed Dial
1. Press the Menu button.
2. Navigate to Speed Dial settings.
3. Assign numbers to the programmable keys by following the on-screen instructions.
Adjusting Display Settings
- Users can adjust brightness, contrast, and screen timeout settings through the Settings menu.
Troubleshooting Common Issues
Even with a reliable device like the Mitel 6920, users may encounter issues. Here are some common problems and solutions.
No Power
- Check Connections: Ensure the power adapter is securely plugged into both the phone and the outlet.
- Test Outlet: Plug another device into the same outlet to confirm it is functioning.
Audio Quality Issues
- Check Network: Poor network connectivity can affect call quality. Ensure a stable network connection.
- Adjust Volume: Use the volume buttons to increase the speaker or handset volume.
Unable to Connect to Voicemail
- Verify Voicemail Settings: Ensure your voicemail settings are configured correctly.
- Contact IT Support: If problems persist, consult your IT department.
Conclusion
The Mitel 6920 phone is an exceptional tool for enhancing workplace communication. With its array of features, ease of use, and customization options, it meets the demands of modern workplaces. By following the manual's guidance on setup, usage, and troubleshooting, users can maximize their efficiency and productivity. Whether you're making a call, accessing voicemail, or customizing your settings, the Mitel 6920 is designed to support your communication needs seamlessly.
Frequently Asked Questions
What is the primary function of the Mitel 6920 phone?
The Mitel 6920 phone is designed for business communication, offering features like VoIP calling, a high-resolution display, and programmable keys for easy access to frequently used functions.
How do I access the settings menu on the Mitel 6920?
To access the settings menu on the Mitel 6920, press the 'Home' button on the phone, then navigate to 'Settings' using the directional keys.
Can the Mitel 6920 support Bluetooth devices?
Yes, the Mitel 6920 has Bluetooth capability, allowing users to connect compatible Bluetooth headsets for hands-free communication.
How do I set up a speed dial on the Mitel 6920?
To set up speed dial on the Mitel 6920, press and hold one of the programmable keys, select 'Speed Dial' from the options, and then enter the desired phone number.
What should I do if my Mitel 6920 phone is not connecting to the network?
If your Mitel 6920 phone is not connecting to the network, first check the Ethernet cable connection, ensure the network is operational, and then reboot the phone. If issues persist, contact your IT support.
How can I mute a call on the Mitel 6920?
To mute a call on the Mitel 6920, simply press the 'Mute' button during the call. The button will light up to indicate that your microphone is turned off.
Is there a user manual available for the Mitel 6920 phone?
Yes, the user manual for the Mitel 6920 phone is available online on the Mitel support website, providing detailed instructions for setup, features, and troubleshooting.
