Overview of SkyWest Airlines
SkyWest Airlines, founded in 1972, has grown to become one of the largest regional airlines in the United States. It operates over 1,800 flights daily to more than 250 destinations across North America. The airline prides itself on its excellent service and safety record, which is reflected in its rigorous training programs for flight attendants and other staff members.
Admission Requirements for Flight Attendant Candidates
Before diving into the details of the training program, it's essential to understand the prerequisites for becoming a flight attendant at SkyWest Airlines. Candidates must meet specific criteria, including:
1. Age Requirement: Applicants must be at least 18 years old.
2. Education: A high school diploma or GED is required; some college education is preferred but not mandatory.
3. Experience: Previous customer service experience is highly recommended, as flight attendants must interact with passengers and handle various situations professionally.
4. Physical Requirements: Candidates should be in good health, able to lift heavy luggage, and meet the height requirements to reach overhead compartments.
5. Background Check: A thorough background check and drug screening are conducted.
Training Program Structure
SkyWest flight attendant training is a multi-phase program that incorporates both classroom instruction and hands-on practice. The training typically lasts about 6 to 8 weeks and is divided into several key components:
1. Orientation
The training begins with an orientation session, where new recruits are introduced to the company culture, policies, and procedures. This phase also involves:
- Introduction to SkyWest's mission, vision, and values.
- Overview of airline operations and the role of flight attendants.
- Familiarization with uniforms, grooming standards, and expected conduct.
2. Classroom Training
Classroom training is the backbone of the SkyWest flight attendant training program. It covers a variety of topics essential for cabin crew members, including:
- Safety Procedures: Understanding emergency protocols, including evacuation procedures, fire safety, and first aid.
- Customer Service: Techniques for providing exceptional customer service, managing passenger needs, and handling difficult situations.
- Regulations and Compliance: Familiarization with FAA regulations, airline policies, and procedures related to in-flight services.
- Aircraft Familiarization: Learning about the specific aircraft SkyWest operates, including seating arrangements, emergency exits, and equipment locations.
3. Practical Training
After completing classroom training, candidates engage in practical training, which includes:
- Simulated Emergency Scenarios: Practicing evacuation and emergency response scenarios in a controlled environment.
- Service Drills: Learning and practicing in-flight service procedures, including beverage and meal service, and handling special requests.
- Role-Playing: Engaging in role-playing exercises to enhance interpersonal skills and customer interactions.
4. On-the-Job Training (OJT)
Once candidates complete their classroom and practical training, they participate in a period of on-the-job training. This phase involves:
- Shadowing Experienced Flight Attendants: New recruits observe seasoned flight attendants to experience real-world service and emergency procedures.
- Hands-On Experience: Gradually taking on more responsibilities, including serving passengers, performing safety demonstrations, and managing cabin duties under supervision.
Assessment and Certification
Throughout the training program, candidates are assessed on their knowledge and skills. Key components of the assessment include:
- Written Exams: Testing knowledge of safety procedures, regulations, and customer service protocols.
- Practical Evaluations: Observing candidates during simulated emergencies and in-flight service scenarios.
- Final Evaluation: A comprehensive assessment at the end of the training program to determine readiness for independent service.
Upon successful completion of training, candidates receive certification as SkyWest flight attendants, allowing them to operate as part of the airline's cabin crew.
Continuing Education and Training
SkyWest emphasizes the importance of ongoing education and training for its flight attendants. After initial certification, flight attendants participate in:
- Annual Recurrent Training: This includes refresher courses on safety protocols, emergency procedures, and customer service updates.
- Specialized Training: Opportunities for specialized training in areas like advanced first aid, conflict resolution, and multicultural awareness.
Benefits of Working as a Flight Attendant at SkyWest
SkyWest Airlines offers a range of benefits to its flight attendants, making it an attractive career choice for many:
1. Travel Opportunities: Flight attendants enjoy the ability to travel to various destinations, often at a reduced cost or free of charge.
2. Flexible Schedule: Many flight attendants appreciate the flexibility of their work schedules, allowing for a healthy work-life balance.
3. Competitive Pay: Flight attendants earn competitive salaries, which can increase with experience and seniority.
4. Health and Retirement Benefits: SkyWest provides comprehensive health insurance options and a retirement savings plan for its employees.
Conclusion
SkyWest flight attendant training is a rigorous and comprehensive program that prepares candidates for a rewarding career in aviation. With a strong focus on safety, customer service, and continuous learning, SkyWest ensures that its flight attendants are equipped to handle the diverse challenges of in-flight service. For those looking to embark on a career as a flight attendant, SkyWest offers an exciting opportunity to be part of a respected airline known for its commitment to excellence. The training may be demanding, but it sets the stage for a fulfilling and dynamic career in the skies.
Frequently Asked Questions
What are the basic requirements to become a SkyWest flight attendant?
To become a SkyWest flight attendant, candidates typically need to be at least 21 years old, have a high school diploma or equivalent, possess a valid passport, and meet specific height and appearance standards. Previous customer service experience is also preferred.
What does the training program for SkyWest flight attendants include?
The training program for SkyWest flight attendants includes safety procedures, emergency protocols, customer service training, first aid and CPR, and familiarization with company policies and aircraft operations. Training usually lasts several weeks and combines classroom instruction with hands-on practice.
How long is the SkyWest flight attendant training program?
The SkyWest flight attendant training program generally lasts about 4 to 6 weeks, depending on the specific training schedule and individual progress. This includes both classroom learning and practical training.
Is SkyWest flight attendant training paid?
Yes, SkyWest typically pays its flight attendants during training. However, the pay structure may vary based on individual contracts and agreements.
What are the employment opportunities after completing SkyWest flight attendant training?
After completing the training, successful candidates are usually offered positions as flight attendants with SkyWest Airlines, which provides opportunities for travel and career advancement within the airline industry.
What challenges do new flight attendants face during training at SkyWest?
New flight attendants at SkyWest may face challenges such as mastering emergency procedures, adapting to a fast-paced environment, and managing customer service expectations. Time management and teamwork skills are also crucial during the training phase.
